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Conditions of Use and Privacy

If you are not one of our wholesale customers, the only way to place an order from Tim Wendelboe AS is through our webshop. Tim Wendelboe AS retains the right to refuse customers. If monies have been taken before an order is declined a full refund will be given. By placing an order and giving credit card details on our secure server, the customer is bound and contracted to complete the sale unless Tim Wendelboe AS decides otherwise. These terms do not impact a consumer’s statutory rights.

Wholesale customers can either order online by logging in on our wholesale page or order by email or phone: (+47) 4000 4062

Coffee:

All of our coffee is sold as whole beans. To enjoy the best cup of Tim Wendelboe coffee possible, you’ll need (access to) an adequate coffee grinder.

We always send the freshest coffee available. Because roasted coffee needs time to degas (approximately 3-4 days for filter coffee and 6-10 days for espresso), the shipping time usually acts as a buffer, meaning your coffee is (nearly) ready to enjoy upon arrival.

Customer protection:

Norwegian customers are covered by Forbrukerkjøpsloven when purchasing from Tim Wendelboe AS online. Angrettloven is not valid when purchasing food products that deteriorate over time—coffee falls into this category. All European customers are covered by current EU legislation. All international packages sent with FedEx are insured through FedEx.

Shipping:

We are pleased to offer international shipping.

The cost of shipping depends on weight, volume and destination. The price for your shipment is calculated and added to your total during checkout. We currently use Bring for packages delivered within Norway. You can choose the most cost effective method. We use FedEx for packages delivered to the rest of the world. Please note, Norway is not part of the EU, you could incur additional shipping charges to your country for this reason. 

Update from Sweden’s PostNord effective March 1, 2018 -- under Swedish legislation, VAT is now charged from the first krona when buying from non-EU countries, like Norway. VAT is usually 25 percent. There will also be a handling fee charged by PostNord -- if the value of the shipment is less than SEK 1,500, the fee will be SEK 75. If the value is SEK 1,500 or more, the fee will be SEK 125. These new rules may cause it to take a little longer for your package to reach you.

Unfortunately, due to customs challenges, we are not currently able to ship to Russia and China. 

Delivery:

We ship your order as quickly as possible. Our roasting days are Tuesday and Wednesday. During these days, shipments often go out within 24 hours, depending on our roasting schedule. We also ship small orders on Thursdays and Friday mornings. 

Shipping with Norwegian post varies depending on where you are. The amount of shipping days is out of our control and we unfortunately cannot offer tracking on this service.

Norwegian Post:
Norway: 2 - 5 days
Sweden & Denmark: 3 - 9 days
Europe: 3 - 10 days
United States: 5 - 10 days
Rest of the world: 7 - 20 days

With FedEx tracking is provided. 

Fedex:
Europe: 2 - 3 days
Rest of world: 3 - 4 days

Refunds & Returns:

As a customer of Tim Wendelboe AS, we want you to be completely satisfied. If for some reason your expectations have not been met, please feel free to utilise our 14-day return policy on goods traded in our online webshop. In the event of a return, you are obligated to cover the costs of shipment back to us, and the product must be delivered in the same condition as you received it, with original packaging from Tim Wendelboe intact. Please note that cancellation does not apply to products with expiration dates (such as coffee). To speak to our customer support team, please email 

Payment:

We accept payment by Visa and Mastercard.

Privacy Policy:

 At Tim Wendelboe AS we respect your privacy. Our espresso bar is located at Grüners gate 1, 0552 Oslo, our offices and roastery are located at Tøyengata 29C, 0578 Oslo. This policy explains when and why we collect personal information about people who visit our website, or sign up to receive our mailings, how we use this data and keep it secure.

Information -- When you sign up on our website to receive newsletters we collect your data to allow us to carry out this request. This will include your name, email address, and sometimes, location. We store your information until you unsubscribe (there will always be an option to opt-out in every email we send).

Website -- We collect information about traffic to timwendelboe.com using Google Analytics. We use this info to help us improve our website and your experience of it. This information is aggregated and anonymised so that we cannot access personal information such as IP addresses.

Cookies -- Timwendelboe.no uses cookies to provide you with a good browsing experience and quality service. Cookies contain information that is transferred to your computer’s hard drive and are used by us to store information such as the time the visit occurred, whether users have visited the site previously and what site referred them to the web page. For your protection, Tim Wendelboe’s website is SSL certified.

Tim Wendelboe will never share or sell your information to a third party. If you have any questions about the data we have about you, please email us at hello@timwendelboe.no and we are also happy to send that information in writing via post.